Case Study
2 Min Read
A mid-sized Medical Technology company based in the United States, specializing in diagnostic devices and healthcare equipment. Known for innovation but facing execution challenges in scaling operations and support.
The company faced fragmented procurement, logistics, and quality assurance processes, which hampered the smooth implementation of projects. In addition, their customer support system lacked structure, responsiveness, and scalability—especially for a growing client base.
Savvy Strat reimagined the operational workflow from the ground up. We:
Introduced a co-implementation model, leveraging the client's internal team for seamless execution.
Set up a toll-free outsourced customer support center in India to manage Tier 1 issues efficiently.
Created a detailed white paper documenting the end-to-end workflow and best practices.
Conducted training sessions with vendors to align them with new processes.
Developed a comprehensive service manual and knowledge base for internal use.
Implementation time reduced by 40%
Customer satisfaction scores improved by 30% within 3 months
Onboarding for new vendors became smoother and faster
Internal support tickets dropped significantly due to the new KB
"Savvy Strat brought clarity, speed, and structure to our operations. Their hands-on approach and process thinking were game-changers."
— VP Operations, US MedTech Company
